Track what you have filed
Bengaluru · Civic complaints & Right to Information
Describe a civic problem the way you'd describe it to a neighbour, in English or Kannada. Vicharane works out who is responsible, writes it the way they are obliged to answer, and holds them to every deadline the law gives them.
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In your own words, English or Kannada. No forms, no legal phrasing, no need to know which department it belongs to.
Bengaluru has five city corporations and 369 wards since the GBA reorganisation, plus BWSSB, BESCOM and others. We identify the right body, the right ward, and the officer actually responsible — with their phone number.
A civic complaint first, phrased so it cannot be dismissed as vague and so it commits the department to producing proof of the work. If that fails, the same grievance becomes a Right to Information application asking for the records — because the law obliges an authority to hand over records, not to explain itself.
Thirty days for a reply, thirty to appeal, forty-five for that appeal to be decided, ninety for the next. Miss one and you lose the right. We track all of them and draft the next step when it comes due.
Most complaints are not ignored. They are marked resolved. When a department closes your complaint without doing the work, Vicharane turns it into a legal demand for the action-taken report, the work order, the completion certificate and the site photograph — the records that cannot exist if nothing was done.
A comprehensive view of how Vicharane transforms unstructured citizen grievances into legally binding, trackable resolutions using AI and modern web infrastructure.
Users submit their grievances in plain, unstructured language.
Multi-stage LLM processing of the unstructured input.
Outputs strictly formatted legal documents ready for submission.
Dynamic dashboard tracking progress and prompting user action.